• What are the shipping costs?

Shipping costs will vary depending on your location and the quantity of products you wish to purchase. To provide you with precise details on shipping costs, we invite you to complete the checkout process. Before making the payment, you will clearly see the breakdown of shipping costs for your order, allowing you to make an informed decision before confirming the purchase.

  • Do the prices include VAT?

Yes, all our prices include VAT. This way, you can make your purchase with the confidence of knowing the total cost from the outset.

  • Can I make an exchange or return for a web order?

It is not possible to return olive oil products due to safety and hygiene considerations. However, if your order contains a damaged item or there has been an error in the delivery, please inform us within 24 hours of receiving the order. You can contact us by calling +34 968 75 65 29, using the contact form on our website, or by sending us an email at almzfergua@hotmail.com to report the issue. We will do our best to resolve the situation and replace the item in question as soon as possible.

  • What payment methods can I use for my order?

You can pay using different methods:

      • Secure credit card payment: we accept VISA, Master Card, and Maestro cards.
      • Bank transfer.
      • Bizum
  • Do you ship to the Canary Islands, Balearic Islands, Ceuta, and Melilla?

Yes, we do ship to the Canary Islands, Balearic Islands, Ceuta, and Melilla. We invite you to contact us for detailed information on shipping times and associated costs, as these may vary depending on your location.

  • Do you ship outside of Spain?

Yes, we ship outside of Spain. For Portugal, we offer the same conditions as for domestic shipments. For other countries, please feel free to get in touch with us to obtain detailed information on shipping options and corresponding costs. We will be happy to provide you with all the necessary information for your international shipment.

  • How long will it take for my order to arrive?

Orders placed and paid for will be processed the next business day, or the following business day if the current day is not a working day. Processing is understood as the moment when the order is handed over to the carrier, which marks the start of the shipping time:

2-4 business days for shipments to the mainland (Spain and Portugal).

For shipments outside the mainland and abroad (except Portugal), please contact us for more information.

  • Can I send a product as a gift to someone else?

Yes, you can send our products as gifts to someone else. During the checkout process, you will have the option to provide a shipping address different from the billing address, allowing you to send a gift directly to the person you choose.

  • Can I modify or cancel my order?

Yes, you can modify or cancel your order before it has been shipped. If you wish to make changes to your order or cancel it, we invite you to contact us as soon as possible. You can do so by calling 968 75 65 29 or by sending us an email at almzfergua@hotmail.com. We will be happy to assist you in managing any necessary modifications or cancellations.

  • Is there a minimum order?

No, at Almazara Fergua, we do not establish a minimum order. You can make a purchase according to your needs and preferences, without quantity restrictions.

For any other questions or clarifications, please do not hesitate to contact us. We are here to assist you at all times and provide the information you need.